Two Israeli soldiers were said to be using the app when they mistakenly drove into the Qalandiya refugee camp overnight, sparking clashes as security forces deployed to rescue them that killed one Palestinian and wounded 15 people.
Waze, the Israeli-developed navigation app acquired by Google for more than $1 billion in 2013, said the soldiers themselves were at fault.
“(Waze) includes a specific default setting that prevents routes through areas which are marked as dangerous or prohibited for Israelis to drive through,” the company said in a statement to AFP.
“In this case, the setting was disabled. In addition, the driver deviated from the suggested route and as a result, entered the prohibited area.
“There are also red signs on the road in question that prohibit access to Palestinian-controlled territories (for Israelis). It is the responsibility of every driver to adhere to road and traffic signs and obey local laws.”
The entry of the soldiers led to fierce clashes, with the two fleeing their jeep and Israeli forces staging a rescue. The two soldiers were later recovered unharmed.